Defined Terms

In this Legal Center, the following terms have the meanings below:

• "NEX EXPO," "we," "us," "our" means NEX Expo Express, a division of NEX Worldwide Express Inc.
• "Customer," "you," "your" means the person or business using the Services.
• "Services" means the NEX EXPO platform, transportation coordination, show-site delivery services, storage/warehouse services, and related support.
• "Exhibit Assets" means trade show materials such as crates, pallets, booths, displays, signage, samples, equipment, and related items stored or transported through NEX EXPO.
• "EAC" means Exhibitor-Appointed Carrier, where an exhibitor appoints NEX EXPO to transport and deliver Exhibit Assets in accordance with show management and venue rules.
• "Venue" means convention center, show site, marshalling yard, advance warehouse, or any facility controlled by show management, decorators, or labor providers.

Privacy Policy

This Privacy Policy explains what information we collect, how we use it, and your choices.

What we collect

• Account and profile data: name, email, phone, job title, company name, addresses, authorized users.
• Booking and shipment data: show/event details, pickup/delivery locations, dates, item descriptions, weights/dimensions, documents you upload, special instructions.
• Billing data: invoice history, payment status, and limited payment metadata. Payment card data is processed by our payment processor (e.g., Stripe) and is not stored by NEX EXPO.
• Usage and device data: IP address, browser type, device identifiers, pages viewed, logs, and diagnostic data.
• Communications: messages sent to support, call records where permitted, and service notifications.

How we use data

• Provide, operate, and support the Services (bookings, storage management, tracking updates, customer support).
• Process payments, prevent fraud, and enforce these terms.
• Improve features, performance, and user experience (analytics and product development).
• Send service communications (booking confirmations, deadlines, delivery updates, invoices).
• Comply with legal obligations and respond to lawful requests.

How we share data

We may share information with:

• Service providers that help us run the platform (hosting, analytics, support tools).
• Payment processors to process payments.
• Carriers and logistics partners to pick up, transport, deliver, or store Exhibit Assets.
• Venues / show management / decorators when required for EAC access, dock scheduling, badges, or delivery authorization.
• Legal and compliance when required by law or to protect rights, safety, and security.

Your choices

• Account settings: update profile information and authorized users.
• Marketing: opt out of marketing emails (service emails may still be sent).
• Cookies: you can limit cookies in your browser settings; some features may not work properly.

Contact

Questions about privacy? Contact us at support@nexexpoship.com.

Terms of Service

These Terms of Service govern your access to and use of the NEX EXPO platform.

Accounts and authorized users

• You are responsible for maintaining accurate account information and safeguarding your login credentials.
• You may allow employees or contractors to access your account only if they are authorized by you.
• You are responsible for all activity that occurs under your account.

Quotes, payments, and billing

• Quotes: Quotes are estimates based on information you provide. Final charges may change due to actual weight/dimensions, accessorial services, Venue requirements, waiting time, re-delivery, or other service conditions.
• Invoices: You agree to pay invoices according to the billing terms shown in your account or invoice.
• Disputes: If you believe an invoice is incorrect, notify us promptly with supporting documentation.
• Taxes: You are responsible for applicable taxes unless a valid exemption is provided.

Acceptable use

• You will not use the Services for unlawful activity.
• You will not upload malicious code, attempt unauthorized access, or disrupt system operations.
• You will not misrepresent shipment contents, weights/dimensions, or the nature/value of Exhibit Assets.

Disclaimers and limitation of liability

THE SERVICES ARE PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEX EXPO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEX EXPO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS OR LOST SHOW REVENUE), EVEN IF ADVISED OF THE POSSIBILITY.

Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-laws rules. Any legal action relating to these Terms must be brought in state or federal courts located in New Jersey, and you consent to jurisdiction and venue in those courts.

Changes

We may update these Terms from time to time. The "Last updated" date above reflects the most recent version.

Terms of Carriage

These Terms of Carriage apply to transportation and delivery services arranged by NEX EXPO, including deliveries to and from Venues.

Scope and role

• NEX EXPO may act as a broker/arranger of transportation and may use third-party carriers, drayage providers, or agents to perform pickup, transport, and delivery.
• Service dates are target windows and are subject to carrier capacity, traffic, weather, Venue restrictions, dock schedules, and show operations.
• You must provide accurate shipment details, including contents, packaging type, weights/dimensions, and any special handling requirements.

EAC / exhibitor-appointed carrier and show-site deliveries

• When acting as an EAC, deliveries and pickups are subject to Venue rules, marshalling yard procedures, security protocols, dock scheduling, union labor practices, and show management requirements.
• NEX EXPO is not responsible for delays or additional charges caused by Venue congestion, missed appointments, restricted access, labor slowdowns/strikes, decorator instructions, or exhibitor non-compliance with show rules.
• Additional charges may apply for waiting time, re-delivery, special appointments, off-hours access, marshaling yard fees, or other Venue-driven requirements.

Liability and declared value (transportation)

• Packaging must be suitable for transportation. NEX EXPO is not responsible for damage resulting from inadequate packing, normal wear, or inherent defects.
• We are not liable for loss of use, loss of profits, loss of show revenue, or missed show opportunities.

Claims procedure and deadlines

• Visible damage: Report within 5 business days of delivery (or first availability for pickup at a Venue/warehouse).
• Concealed damage: Report within 15 days of delivery.
• Final claim submission: Submit all documentation within 30 days of delivery (or first availability), including photos, packing details, and invoice/value proof.
• Failure to meet these deadlines may result in denial of the claim to the maximum extent permitted by law.

Prohibited and restricted items

You must not tender the following items without prior written approval (and in some cases, we may refuse them entirely):

• Hazardous materials, explosives, firearms, ammunition, and controlled substances.
• Perishables or temperature-controlled goods unless explicitly contracted.
• Cash, precious metals, jewelry, fine art, rare collectibles, or irreplaceable items unless explicitly agreed in writing and properly insured.
• Items prohibited by Venue rules or show management policies.

Force majeure

NEX EXPO is not responsible for delays or failures caused by events beyond reasonable control, including weather, natural disasters, government actions, pandemics, strikes, cyber incidents, or widespread carrier disruptions.

Storage Terms

These Storage Terms apply to Exhibit Assets stored in NEX EXPO or partner warehouse facilities.

What we store

• We store Exhibit Assets such as crates, pallets, booths, displays, signage, samples, and equipment for use in future shows.
• We may record received condition, visible exceptions, counts, and identifying marks. You are responsible for ensuring assets are properly labeled.

Customer insurance and COI process

If you want higher protection in storage, you should obtain coverage through your insurer. NEX EXPO does not provide all-risk insurance for stored goods.

Fees, handling, and access

• Storage fees: Storage is billed per the rates and billing cycle shown in your account or agreement.
• Handling fees: Receiving, in/out handling, palletization, re-pack, labeling, and special handling may incur additional charges.
• Release scheduling: Retrieval and outbound delivery requests must be scheduled in advance and may be subject to warehouse cut-off times and Venue appointment rules.

Release authorization

• Only authorized users on the Customer account may request release, delivery, or transfer of Exhibit Assets.
• NEX EXPO may require written authorization, ID verification, and/or show documentation before releasing assets.

Warehouse lien and abandoned property

• Lien: Customer grants NEX EXPO a warehouseman's lien on Exhibit Assets for all unpaid charges (including storage, handling, transportation, and related fees), to the maximum extent permitted by law.
• Non-payment: If amounts remain unpaid after notice, NEX EXPO may retain possession of Exhibit Assets and may dispose of, sell, or otherwise liquidate assets in accordance with applicable law to satisfy outstanding balances.
• Abandoned assets: If Customer fails to provide instructions or pay charges for an extended period, assets may be treated as abandoned after notice and handled as above.

Damage reporting (storage)

Report visible damage or shortages within 5 business days of notice of availability or delivery from storage. Claims must be supported by photos and documentation.

Company Contact

NEX Expo Express (division of NEX Worldwide Express Inc.)
601 Penhorn Ave, Unit 2, Secaucus, NJ 07094

Email: support@nexexpoship.com
Phone: 212-685-3090
Toll-Free: (877) 847-9999