Service description

NEX EXPO provides flat-rate, direct-to-dock trade show freight services. Each booking includes:

• Origin pickup from Customer's facility or designated pickup address
• Linehaul transportation to the show venue city
• Direct delivery to the show-site loading dock during the designated move-in window
• Dock appointment coordination with the venue or official show decorator
• Shipment tracking with milestone notifications (pickup confirmed, in transit, delivered to dock)

Optional services (selected at booking or by request):

• Return pickup from the show dock after move-out (15% discount when booked with outbound)
• Between-show storage at NEX EXPO or partner warehouse facilities
• Cargo insurance add-on coverage
• Early or priority pickup scheduling

Booking and confirmation

• Quotes generated on the NEX EXPO platform are valid for 30 days from the date issued.
• Bookings are confirmed upon: account login, acceptance of applicable terms, and successful payment authorization.
• A booking confirmation email with shipment details will be sent to the address on file.
• Customer is responsible for reviewing all shipment details — show name, piece types, quantities, and origin address — before confirming a booking.
• NEX EXPO reserves the right to decline bookings for shows outside our service area or for prohibited items.

Pickup scheduling

• Pickup windows are coordinated based on the show's shipping deadline and Customer's preferred dates, subject to carrier availability in the origin zone.
• A complete pickup address — including suite number, dock access instructions, and any facility entry requirements — is required at time of booking.
• Customer must ensure freight is ready, properly packaged, and accessible at the confirmed pickup window. NEX EXPO is not responsible for delays resulting from freight not being ready or inaccessible at the scheduled time.
• Missed pickups due to Customer unavailability may result in rescheduling fees and may affect on-time show delivery.
• Pickup rescheduling or cancellation requests must be submitted at least 24 hours before the scheduled pickup window.

Delivery standards

• NEX EXPO delivers freight directly to the show-site loading dock during the move-in window assigned by show management.
• Delivery is to the loading dock only. Movement of freight from the dock to the exhibit booth is performed exclusively by the official show decorator (e.g., Freeman, GES) and is not included in NEX EXPO's service.
• Dock appointments are coordinated by NEX EXPO on the Customer's behalf at no additional charge.
• Delivery windows are target windows and are subject to venue dock schedules, congestion, and show management requirements. NEX EXPO is not responsible for delays caused by venue operations or show management decisions.
• Delivery confirmation is provided via tracking update when freight reaches the show dock.

Customer responsibilities

• Provide accurate shipment information: contents, piece types, dimensions, weights, and any special handling requirements.
• Ensure freight is properly packaged, labeled with booth number and show name, and suitable for trade show transport.
• Comply with the show's move-in schedule and any venue-specific requirements communicated by NEX EXPO.
• Respond promptly to communications from NEX EXPO operations during active shipments, particularly requests for show credentials, booth numbers, or special delivery instructions.
• Maintain adequate insurance on Exhibit Assets in storage (see Storage Terms).

Rates and invoicing

• All rates are flat-rate and all-inclusive for the service described at booking. No post-show invoices will be issued for the base service.
• Additional charges may apply for: accessorial services requested after booking, waiting time at pickup, re-delivery due to missed move-in windows, off-hours dock access, or venue-driven requirements not foreseeable at booking. These will be communicated and approved before being applied.
• Invoices are issued following service delivery and are due according to the payment terms displayed in your account.
• Invoice disputes must be submitted within 15 days of invoice date with supporting documentation.

Cancellation and modification

• Cancellation more than 72 hours before scheduled pickup: Full refund issued.
• Cancellation within 72 hours of scheduled pickup: Subject to a cancellation fee up to 25% of the booking total.
• Cancellation after pickup has occurred: No refund; delivery charges apply.
• Modifications to booking details (show, piece types, quantities, origin address) must be submitted through your account dashboard and are subject to availability. Modifications that increase service scope may result in adjusted pricing.

Communication

• Shipment milestone notifications are sent by email to the address on file at booking.
• For urgent operational matters during an active shipment, call (877) 847-9999 (Mon–Fri 9 AM–6 PM EST).
• For non-urgent inquiries, email [email protected]. Responses within 1 business day during business hours.

Relationship to other terms

This Service Agreement works alongside our full Terms of Service, Terms of Carriage, and Storage Terms (where applicable), all available at nexexpoship.com/legal. In the event of a conflict, the Terms of Carriage govern liability and claims matters; the Terms of Service govern platform use; this Agreement governs operational service expectations.

NEX EXPO reserves the right to update this Agreement at any time. Continued use of services after notice of changes constitutes acceptance.